Question to the Department for Transport:

To ask the Secretary of State for Transport, whether the terms of GWR’s National Rail contract require it to seek her permission before making any changes to (a) ticket offices, (b) staffing levels and (c) stations’ operations.

Any changes to Ticket Office opening hours, in relation to regulated stations covered by Schedule 17 of the Ticketing and Settlement Agreement, must be made following the Ticketing and Settlement Agreement conditions and Secretary of State guidance. The Secretary of State has not had any recent discussions with Great Western Railway on changes related to Ticket Offices at any of its stations.