Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she is taking to (a) support and (b) compensate vulnerable victims of organised criminal fraud groups.

Victims of unauthorised bank fraud (for example when a customer’s card is used without their permission) are automatically entitled to reimbursement in virtually all cases. Additionally, mandatory reimbursement for Authorised Push Payment (APP) scams (when a victim makes a payment themselves to a fraudster on false pretences) came into effect in October 2024, requiring all payment service providers to reimburse all victims of APP fraud.

The National Economic Crime Victim Care Unit (NECVCU) is a focussed and targeted service, providing victims of fraud and cybercrime with not only a consistent and high-quality response, but also with a national standard of care and support. Currently NECVCU supports all 43 forces in England and Wales at Level 1 (non-vulnerable victim care), and 38 forces at the enhanced Level 2 service (for vulnerable victims).