Question to the Department for Transport:

To ask the Secretary of State for Transport, how many investigations of passenger complaints against (a) ferry and (b) cruise operators regarding accessibility of services from ports in (i) England, (ii) Wales, (iii) Scotland and (iv) Northern Ireland the Maritime and Coastguard Agency undertook in each year since 2021-22.

The MCA has reviewed readily accessible records covering 2024-25, 2025-26 and 2026-27. Records earlier than 2024-25 were not able to be produced /obtained within the time frame.

These records identify that one investigation has been undertaken by the MCA of passenger complaints against (a) ferry and (b) cruise operators regarding accessibility of services from ports in (i) England, (ii) Wales, (iii) Scotland and (iv) Northern Ireland.