Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what steps the Financial Conduct Authority takes to ensure the chairs and boards of directors of banks adhere to commitments made within their published customer charters.

This is an operational matter for the Financial Conduct Authority (FCA), who are operationally independent from Government.

The question has been passed on to the FCA. The FCA will reply directly to the hon Member by letter. A copy of the letter will be placed in the Library of the House.