Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps he plans to take to improve DVSA’s online booking service to ensure it can handle the demand for driving tests without technical issues.

As set out in the Driver and Vehicle Standards Agency’s (DVSA) 2024/25 business plan, DVSA is beginning the process of replacing its booking system. The system has many uses including:

• booking and scheduling of all practical driving and riding tests
• recording mandatory training taken by professional lorry and bus drivers
• administering the register of approved driving instructors (ADIs) and the compulsory basic training (CBT) scheme for novice motorcyclists

DVSA will start by replacing the test booking and scheduling service. This will allow better capture and meeting of customers’ requirements, including those with additional needs. DVSA will update the way it schedules tests using modern, flexible technology that makes better use of examiners’ time and reduces manual processes.