Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 25 February 2025 to Question, what performance matrix she is following to monitor the effectiveness of the funding for additional staffing to reducing pension credit application processing times to a planned timescale of 50 working days.

The Government has recently put in place the biggest ever pension Credit tave-up drive. To help ensure it has the capacity to assess all claims within reasonable timeframes, the Department has deployed over 500 additional staff through a combination of internal redeployments, use of external providers and external recruitment.

We measure Pension Credit performance via our published 50 working day timeliness measure and monitor weekly average actual clearance times. The most recent information on processing times for Pension Credit was published in DWP annual report and accounts 2023 to 2024 - GOV.UK (ARA) on 22nd July 2024. This shows that in 2023/24 DWP cleared 192,000 Pension Credit claims within the planned 50 working day timescale, equating to 77.7%. The next publication of the ARA will include claims processed in the Financial Year 2024 to 2025, which is due for publication in the summer.

As a result of this investment in staff the latest Average Actual Clearance Time is now down to 56.2 working days in week commencing 24^th February 2025 after a peak of 87 working days week commencing 9 December 2024.

Please note, the Average Actual Clearance Time figures shown is unpublished management information, collected and intended for internal departmental use and has not been quality assured to National Statistics or Official Statistics publication standard. It is rounded to the nearest working day and based on the week the claim was cleared, rather than the week the claim was made.