Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of issues with the reconciliation of pension contributions by Capita on GPs.

General practitioners (GPs) are required to submit either a type one or type two annual certificate each year to Primary Care Support England (PCSE). Each certificate received by PCSE is reconciled on an individual basis, and the GP’s record is updated accordingly. Where the information cannot be reconciled, or the information is incomplete, PCSE will return the certificate to the GP outlining what information is required.

NHS England regularly monitors the number of outstanding certificates and missing data, working closely with PCSE to resolve issues. In addition, NHS England works closely with the British Medical Association and NHS Pensions to manage complaints and proactively resolve issues. NHS England also monitors PCSE’s performance on a monthly basis against contractual performance targets.

Supporting GPs to accurately submit current and historic type one or type two annual certificates remains a priority for NHS England and PCSE. Since the PCSE Online solution for submitting type one and type two certificates electronically went live in 2021, PCSE has developed user guides and held webinars to educate GPs on how to complete forms accurately.