Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that Jobcentre Plus advisers provide (a) accurate and (b) comprehensive advice to claimants on (i) entitlement to transitional protection and (ii) other aspects of the transition from legacy benefits to Universal Credit.

All Jobcentre advisers are given key information about Move to UC. We have a network of Transformation Leads attached to each Area who represent our Jobcentre and Service Centre network within Move to UC to ensure that our colleagues are getting the upskilling they need and to ensure it is landing as intended.

This is regularly updated through communications to advisers. Where customers have more complicated enquiries, advisers signpost customers to the helpline which can provide more comprehensive and specific advice on moving to UC. They also signpost to Help to Claim support externally if they identify a customer requires additional support.