Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether her Department plans to make Personal Independence Payment application forms more accessible for people with mental health issues; and if she will make an assessment of the potential merits of (a) designing questions to account for (i) frequency, (ii) reliability, and (iii) safety in assessing abilities rather than on best-case scenarios and (b) providing additional funding for (A) Disability Stockport and Citizens Advice and (B) other organisations for the provision of support with completing forms and navigating the process.

It is a fundamental principle that the Personal Independence Payment (PIP) assessment should not just consider whether an individual can complete an activity, but the way they can do it.  When formulating their advice to the decision maker, health professionals must confirm that they have considered whether an individual can complete each assessment activity “safely, to an acceptable standard, repeatedly and in a reasonable time period”.

DWP continually reviews the PIP claims process, including the content of forms, to ensure information and questions are clear and easy to understand. For example, the Award Review form (AR1) has recently been changed to modify the questions and make it clearer to customers what information is needed. Changes were made following extensive consultation with a range of stakeholders. This will benefit all customers, including those with mental health conditions.

Over the longer term, the Health Transformation Programme is modernising the entire PIP service to improve customer experience. The new service will deliver a simpler application process for customers with more information and support available to those who need it. Improved evidence gathering will also enable the department to better tailor the service to the customer’s circumstances.

Within the current service there is no funding provided to external organisations to help customers completing PIP forms or navigating the claims process.

There are a series of videos, accessible via a link on Gov.UK, aimed at supporting customers navigating the new claim and assessment process which many customers with mental health conditions may find helpful https://www.gov.uk/government/news/personal-independence-payment-customer-journey-films