This question was answered on 3rd March 2025
The successful claim rate following assessments undertaken (i) in-person, (ii) not in-person and (iii) across all modes is shown below for each of the last ten years.
Calendar Year | Successful claim rate (%) |
Assessment in-person (i) | Assessment not in-person (ii) | All modes of assessment (iii) |
2015 | - | - | 64% |
2016 | - | - | 69% |
2017 | - | - | 68% |
2018 | - | - | 65% |
2019 | - | - | 62% |
2020 | - | - | 56% |
2021 | - | - | 51% |
2022 | 42% | 53% | 51% |
2023 | 44% | 56% | 53% |
2024 (up to October) | 44% | 57% | 55% |
Source: PIP Administrative Data.
Notes:
- Figures are for England and Wales only.
- This is unpublished data. It should be used with caution, and it may be subject to future revision.
- The “-“ represents figures that are unavailable, as distinctions cannot be made between assessments conducted in-person or not in-person before 2022, due to PIP administrative data constraints.
- The successful claim rates are based on claim outcomes at initial decision and do not account for revised decisions following disputes. Claimants may proceed to register a Mandatory Reconsideration if unsuccessful, or lodge an appeal if unsuccessful following Mandatory Reconsideration.
- The successful claim rate is calculated as the number of claims awarded divided by the total number of claims awarded or disallowed due to failed assessment. This excludes claims disallowed prior to assessment or following failure to attend the assessment.
- These figures include claims made under normal rules and special rules for terminal illness and include new claims and Disability Living Allowance (DLA) to PIP reassessment claims.
- All modes of assessment include consultations, paper-based reviews and cases without a recorded mode of assessment. Consultations may be in-person, not in-person (telephone, video) or unspecified.
- After 2021, a negligible number of claims had a consultation that was unspecified with regards to the mode of assessment.
- DLA to PIP reassessments typically had higher success rates than new claims, but very few of these reassessments have occurred since mid-2020.
The mean number of points scored for the Daily Living and Mobility components following a PIP assessment undertaken (i) in-person, (ii) not in-person and (iii) across all modes is shown below for each of the last ten years.
Calendar Year | Mean number of points scored at PIP assessment | Proportion of claims missing scores |
In-person | Not in-person | All modes of Assessment |
Daily Living | Mobility | Daily Living | Mobility | Daily Living | Mobility |
2015 | - | - | - | - | 12 | 6 | 0% |
2016 | - | - | - | - | 12 | 7 | 0% |
2017 | - | - | - | - | 13 | 7 | 3% |
2018 | - | - | - | - | 12 | 7 | 5% |
2019 | - | - | - | - | 12 | 6 | 6% |
2020 | - | - | - | - | 11 | 5 | 4% |
2021 | - | - | - | - | 8 | 4 | 7% |
2022 | 5 | 3 | 8 | 5 | 8 | 5 | 8% |
2023 | 5 | 3 | 8 | 5 | 8 | 5 | 9% |
2024 (up to October) | 5 | 4 | 8 | 5 | 8 | 5 | 8% |
Source: PIP Administrative Data.
Notes:
- Figures are for England and Wales only.
- This is unpublished data. It should be used with caution, and it may be subject to future revision.
- The “-“ represents figures that are unavailable, as distinctions cannot be made between assessments conducted in-person or not in-person before 2022, due to PIP administrative data constraints.
- The mean point scores are based on assessment provider scores at initial decision. They do not account for revised point scores following disputes. Claimants may proceed to register a Mandatory Reconsideration if unsuccessful, or lodge an appeal if unsuccessful following Mandatory Reconsideration.
- These figures include claims made under normal rules and special rules for terminal illness and include new claims and Disability Living Allowance (DLA) to PIP reassessment claims.
- All modes of assessment include consultations, paper-based reviews and cases without a recorded mode of assessment. Consultations may be in-person, not in-person (telephone, video) or unspecified.
- After 2021, a negligible number of claims had a consultation that was unspecified with regards to the mode of assessment.
- The proportion of claims missing scores each year is an indicator of data quality. Mean point scores in years with more missing scores are not fully representative.
- DLA to PIP reassessments typically had higher points awarded than new claims, but very few of these reassessments have occurred since mid-2020.