Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, whether her Department collects data on the number of NHS complaints that remain unresolved after (a) six months, (b) nine months and (c) twelve months; and what action is taken where NHS trusts exceed those timescales.

The Department does not collect data relating to National Health Service complaints. Data on NHS written complaints is published by NHS England annually at the following link:

https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs

The 10-Year Health Plan confirmed our intention to reform the NHS complaints process, setting clear standards for both the timeliness and quality of responses, to ensure the NHS listens carefully and compassionately, taking forward learnings to improve the quality of care.