Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, whether her Department collects data on the time taken by NHS trusts to respond to complaints relating to inpatient mental health services; and what steps she is taking to reduce delays in the resolution of such complaints.

The Department does not collect data relating to National Health Service complaints. Data on NHS written complaints is published by NHS England annually at the following link:

https://digital.nhs.uk/data-and-information/publications/statistical/data-on-written-complaints-in-the-nhs

The 10-Year Health Plan confirmed our intention to reform the NHS complaints process, setting clear standards for both the timeliness and quality of responses, to ensure the NHS listens carefully and compassionately, taking forward learnings to improve the quality of care.