Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average processing time is for Access to Work applications from self-employed people; how many self-employed applicants are currently awaiting a decision; and what steps he is taking to reduce delays in the assessment and approval of Access to Work support.

DWP recognises that while customers greatly value the support provided by the Access to Work scheme, they also have concerns about the scheme’s timeliness, consistency and appreciation of the complex barriers faced by people with disabilities in a modern workplace. The Department is addressing these points in order to deliver an improved scheme that will better help disabled people start and stay in work.

Efforts undertaken by the Department to achieve this include the recruitment of 480 additional staff to help reduce the Access to Work backlog by September 2027. These members of staff will receive extensive training to support them to handle complex applications. In addition, the Department is continuing to engage with a range of stakeholders to develop a richer understanding of the challenges disabled people face. The feedback from this engagement will be used to shape improvements to the scheme that better reflect the current needs of customers. Any improvements to Access to Work will be announced in advance of their implementation.

The Department does not hold information on the average processing time for Access to Work applications from self-employed customers. Access to Work management information does not differentiate by employment status once applications have been allocated to a Case Manager and average processing times for self-employed customers are therefore not available.