Question to the Home Office:

To ask the Secretary of State for the Home Department, what the average time taken is from receipt of correspondence by Migrant Help to replying to the sender since the introduction of the new Advice, Issue Reporting and Eligibility contract.

There are various types of correspondence received by Migrant Help via a range of routes. It is therefore not possible to give average times, however all correspondence received through Royal Mail is dealt with within 48 hours of receipt.