Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps she is taking to help ensure that people claiming benefits have all the information required to access their entitlement.

GOV.UK (www.gov.uk) provides information on eligibility and how to make a claim for benefits, including signposting to telephony routes (including textphone and Relay UK) for people who are unable to complete forms online. There are videos on the DWP YouTube channel that provide further information on a range of benefits including Personal Independence Payment, Universal Credit, Winter Fuel Payment, Pension Credit and DLA for Children and these explain how to claim and what to expect once a claim has been made.

Guidance on GOV.UK (www.gov.uk) also includes information on benefits people may be able to claim and other financial support. This includes housing support, help with council tax and direct payments for social care. Where appropriate DWP letters include signposting to additional help and support.