Driver and Vehicle Licensing Agency: Telephone Services
(asked on 3rd February 2025) - View Source
Question to the Department for Transport:
To ask the Secretary of State for Transport, what the (a) average waiting time for people phoning and (b) time people spent on hold for the DVLA was in 2024.
This question was answered on 11th February 2025
In the calendar year 2024, the average waiting time for someone telephoning the Driver and Vehicle Licensing Agency to be connected to an advisor was 12 minutes 8 seconds.