Pension Credit

(asked on 30th August 2024) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many claims for Pension Credit took longer than six weeks to process in the last 12 months.


Answered by
Emma Reynolds Portrait
Emma Reynolds
Parliamentary Secretary (HM Treasury)
This question was answered on 9th September 2024

The Department does not routinely capture data aligned to a 6-week clearance rate. However, we do capture data against a 50-day clearance rate and our performance is published in the DWP Annual Report and Accounts DWP annual report and accounts 2023 to 2024 - GOV.UK (www.gov.uk).

Of 248,000 Pension Credit claims cleared in performance year 2023/24. 192,000 were cleared within the planned 50-day timescale, equating to 77.7%. 56,000, 22.3% were cleared outside of the of the 10-week planned timescale.

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