Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether LPG providers are regulated by the Energy Ombudsman.

The regulation of the liquefied petroleum gas (LPG) supply market for domestic suppliers is a matter for the Competition and Markets Authority (CMA) exercising its role as an independent competition authority.

Domestic bulk LPG providers are subject to regulation under the CMA Statutory Orders: The Domestic Bulk Liquefied Petroleum Gas Market Investigation Order, 13 October 2008 and The Domestic Bulk Liquefied Petroleum Gas Market Investigation (Metered Estates), Order 6 May 2009. The CMA continues to monitor compliance with these Orders.

More information is available at www.gov.uk/government/publications/liquefied-petroleum-gas-lpg-market-orders-and-calculator

Separately, customers supplied by member companies of Liquid Gas UK (the trade association for LPG suppliers) have access to free independent arbitration as a route to dispute resolution (see https://www.liquidgasuk.org/advice/ombudsman-scheme).