Question to the Home Office:

To ask the Secretary of State for the Home Department, what support is available for people who find it difficult to upload their EU Settled Status to their passport.

We are developing a border and immigration system which is “digital by default”, which over time means we will increasingly replace physical and paper-based products and services with accessible, easy to use online and digital services.

Individuals continue to receive written notice of their immigration status by email or letter, which they can keep for their personal records if they wish and can use when contacting the Home Office.

Should users find themselves unable to access their online immigration status because of technical issues or other problems, we have a dedicated call centre which provides telephone and email support which can assist them to use the service, and where necessary, enable individuals’ status to be verified through alternative means. The call centre can also help users to update their personal details and travel documents.