Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department plans to take steps to ensure that households with pre-paid electricity meters continue to have electricity in the event that occupants are required to self-isolate as a result of covid-19.

At the end of 2019 36% of all prepayment meters were smart meters in pre-payment mode, which enable energy consumers to top up without needing to leave their homes.

There are existing general protections for traditional prepayment meter customers who are unable to access top-up outlets, including emergency credit if credit has been exhausted on the meter. Suppliers also operate a friendly hour’s policy, when supply would not be interrupted, normally during evenings, weekends and Bank Holidays.

For traditional prepayment meters, suppliers can also send pre-loaded keycards to customers to provide additional credit, where consumers need to self-isolate for a longer period of time. The consumer would need to inform their supplier that they need assistance.

The Department is actively engaging with Ofgem and industry to ensure all customers receive the support they need.