Question to the Department for Business, Energy and Industrial Strategy:
To ask the Secretary of State for Business, Energy and Industrial Strategy, how many enquiries to the Pubs Code Adjudicator have been made by (a) telephone, (b) email and (c) post in each month since July 2016; and what the average response time was of the Pub’s Code Adjudicator to those enquiries.
Enquiries to the Pubs Code Adjudicator (PCA) can be made by telephone, website or through an email to the enquiries email address. The PCA expects to make contact within one working day. The PCA has calculated that on average enquiries are closed within 6 days of being made. Since July 2016 the PCA has had the following enquiries:
Month | Received via phone | Received via email | Received via website | Not categorised | Total |
July 2016 | 80 | 1 | 24 | 0 | 105 |
August 2016 | 86 | 0 | 28 | 0 | 114 |
September 2016 | 56 | 3 | 19 | 2 | 80 |
October 2016 | 36 | 1 | 11 | 1 | 49 |
November 2016 | 26 | 0 | 11 | 0 | 37 |
December 2016 | 17 | 1 | 10 | 0 | 28 |
January 2017 | 18 | 2 | 12 | 0 | 32 |
February 2017 | 11 | 0 | 10 | 0 | 21 |
March 2017 | 15 | 0 | 9 | 0 | 24 |
April 2017 | 10 | 2 | 3 | 0 | 15 |
May 2017 | 21 | 0 | 3 | 0 | 24 |
June 2017 | 16 | 0 | 8 | 0 | 24 |
July 2017 | 4 | 0 | 1 | 0 | 5 |
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August 2017 | 15 | 0 | 3 | 0 | 18 |
September 2017 | 13 | 0 | 1 | 0 | 14 |
October 2017 | 14 | 3 | 6 | 1 | 24 |
November 2017 | 22 | 4 | 5 | 0 | 31 |
December 2017 | 9 | 0 | 3 | 0 | 12 |
January 2018 | 11 | 0 | 0 | 0 | 11 |
February 2018 | 13 | 0 | 1 | 1 | 15 |
March 2018 | 2 | 2 | 1 | 4 | 9 |
April 2018 | 7 | 1 | 3 | 6 | 17 |
May 2018 | 6 | 1 | 2 | 5 | 14 |
June 2018 | 6 | 7 | 0 | 4 | 17 |
July 2018 | 3 | 2 | 1 | 5 | 11 |
August 2018 | 2 | 3 | 1 | 13 | 19 |
September 2018 | 8 | 1 | 1 | 0 | 10 |
October 2018 | 3 | 2 | 0 | 3 | 8 |
November 2018 | 5 | 2 | 0 | 5 | 12 |
December 2018 | 0 | 1 | 0 | 2 | 3 |
January 2019 | 5 | 2 | 4 | 0 | 11 |
February 2019 | 3 | 2 | 4 | 0 | 9 |
March 2019 | 0 | 0 | 8 | 0 | 8 |
April 2019 | 2 | 0 | 2 | 1 | 5 |
Total | 545 | 43 | 195 | 53 | 836 |