Pubs Code Adjudicator

(asked on 2nd May 2019) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, how many enquiries to the Pubs Code Adjudicator have been made by (a) telephone, (b) email and (c) post in each month since July 2016; and what the average response time was of the Pub’s Code Adjudicator to those enquiries.


Answered by
Kelly Tolhurst Portrait
Kelly Tolhurst
This question was answered on 10th May 2019

Enquiries to the Pubs Code Adjudicator (PCA) can be made by telephone, website or through an email to the enquiries email address. The PCA expects to make contact within one working day. The PCA has calculated that on average enquiries are closed within 6 days of being made. Since July 2016 the PCA has had the following enquiries:

Month

Received via phone

Received via email

Received via website

Not categorised

Total

July 2016

80

1

24

0

105

August 2016

86

0

28

0

114

September 2016

56

3

19

2

80

October 2016

36

1

11

1

49

November 2016

26

0

11

0

37

December 2016

17

1

10

0

28

January 2017

18

2

12

0

32

February 2017

11

0

10

0

21

March 2017

15

0

9

0

24

April 2017

10

2

3

0

15

May 2017

21

0

3

0

24

June 2017

16

0

8

0

24

July 2017

4

0

1

0

5

August 2017

15

0

3

0

18

September 2017

13

0

1

0

14

October 2017

14

3

6

1

24

November 2017

22

4

5

0

31

December 2017

9

0

3

0

12

January 2018

11

0

0

0

11

February 2018

13

0

1

1

15

March 2018

2

2

1

4

9

April 2018

7

1

3

6

17

May 2018

6

1

2

5

14

June 2018

6

7

0

4

17

July 2018

3

2

1

5

11

August 2018

2

3

1

13

19

September 2018

8

1

1

0

10

October 2018

3

2

0

3

8

November 2018

5

2

0

5

12

December 2018

0

1

0

2

3

January 2019

5

2

4

0

11

February 2019

3

2

4

0

9

March 2019

0

0

8

0

8

April 2019

2

0

2

1

5

Total

545

43

195

53

836

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