Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many calls to her Department were translated in each month since January 2021 for which data is available by language code; and what the cost of that translation was.

The Contract value for the 3-year term (9^th May 2022 - 8^th May 2025) is £23.1m which is inclusive of all calls and face to face services. This includes interpretation translation, British Sign Language, video remote services and staff support (internal British Sign language needs for DWP colleagues).

We are unable to break this down by month as it is commercially sensitive.