Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps the Government is taking to protect consumers from the loyalty penalty in the insurance market.

The Financial Conduct Authority (FCA) sets the conduct standards which insurance firms are required to meet so that consumers are treated fairly. The Government is committed to ensure that the insurance industry functions well for everyone and welcomed the launch of the FCA’s General Insurance Pricing Practices Market Study. We expect the FCA will report its interim findings in Autumn 2019. As part of this study, the FCA will consider all potential remedies that may be required to make the market work well for consumers. The Government is monitoring the outcomes of this Market Study closely and will engage with the FCA on the appropriate action that is required.