Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how many complaints relating to Buy-Now, Pay-Later products were received by the Financial Conduct Authority and the Financial Ombudsman Service in each of the last five years.

Buy-Now, Pay-Later (BNPL) products were brought into FCA regulation in July 2026 and providers are now subject to the FCA’s rules for consumer credit firms. The rules require firms to identify and support customers in financial difficulty, treat them with appropriate forbearance, regularly review the support provided, and refer borrowers to free, independent debt advice where appropriate.

Complaints relating to BNPL were not subject to complaints reporting requirements so reliable figures are not available. Going forward, the Financial Conduct Authority and the Financial Ombudsman Service will record data on complaints relating to BNPL products.

The government will continue to monitor the BNPL market closely, working with the FCA and industry.