Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 28 January 2019 to Question 213466, how many complaints were received in relation to the personal independence payment assessment process in each calendar year since 2013.
The total number of complaints received by Assessment Providers in relation to Personal Independence Payment (PIP) assessments in each calendar year since 2013 are shown in the table below.
Year | Number of PIP Assessments | Number of complaints | Complaints as a % of total Assessments |
2013 | 38,400 | 1,300 | 3.45 |
2014 | 406,900 | 9,000 | 2.21 |
2015 | 682,500 | 4,500 | 0.66 |
2016 | 968,100 | 6,800 | 0.70 |
2017 | 1,031,600 | 8,900 | 0.87 |
2018 | 954,900 | 9,400 | 0.98 |
Source: PIP Assessment Providers’ contractual MI
Figures have been rounded to the nearest 100
Percentages are calculated from raw data