Question

To ask the Secretary of State for Digital, Culture, Media and Sport, whether customers with telecare equipment are only permitted to use BT landline services.

Customers with telecare equipment are not required to use BT landline services only and can use any communications provider.

In November 2024 and March 2026, the industry agreed safeguards with Government to protect consumers, in particular vulnerable people and telecare users, during the Public Switched Telephone Network (PSTN) migration to modern digital networks. The Government regularly engages with the providers to monitor the PSTN migration.