Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps she is taking to improve NHS England's handling of complaints made by (a) staff, (b) patients and (c) carers.

On complaints made by patients and carers, we have worked closely with the Parliamentary and Health Service Ombudsman on their work to develop the NHS Complaint Standards. These standards set out how National Health Service organisations that handle NHS complaints, such as NHS England, should approach complaint handling to ensure they are handled and resolved effectively.

On complaints made by staff, NHS England has published information about how people can speak to NHS England’s Freedom to Speak Up Team. Whilst there is a network of over 1,000 local Freedom to Speak Up Guardians across healthcare in England to support staff in speaking up, the information published by NHS England makes it clear that staff across the NHS can speak up to NHS England about anything that gets in the way of patient care, or affects their working life. My Rt hon. Friend, the Secretary of State for Health and Social Care speaks regularly to NHS England about its performance, responsibilities, and activity, including complaints.