Revenue and Customs
(asked on 20th November 2014) - View Source
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what the average holding time has been for calls made to HM Revenue and Customs' customer service helpline in each year since 2010.
This question was answered on 27th November 2014
The Government publishes monthly performance figures from 2011-12 onwards. They are available at the following link:
https://www.gov.uk/government/publications/business-plan-indicators