Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average time was for her Department to provide an outcome to complaints from PRS landlords about universal credit full service tenants in the most recent 12-month for which figures are available.

The Department does not measure timings as described in the question (average time between receiving a complaint and providing an outcome) and to determine this request, we would need to examine each individual case, which would incur disproportionate costs.

Complaints received from Private Rental Sector Landlords about Universal Credit full service are handled in line with the overall Departmental complaints process published on Gov.uk and aim to be resolved / responded to within 15 working days.