HM Courts and Tribunals Service: Complaints
(asked on 17th December 2024) - View Source
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, how many stage (a) one and (b) two complaints were submitted to HM Courts and Tribunals Service in each year since 2015.
HM Courts and Tribunals Service holds the following data on how many stage (a) one and (b) two complaints were submitted in each year since 2015. For context the annual HMCTS report published for the period 2015/16 states HMCTS handled over 3.98 million cases and the 2023/4 reports states HMCTS received over 4.1 million cases.
Year | First Contact (stage 1) | Review (stage 2) |
2015 | 16,511 | 1,591 |
2016 | 17,253 | 1,768 |
2017 | 17,575 | 1,928 |
2018 | 19,484 | 2,387 |
2019 | 21,078 | 3,011 |
2020 | 18,444 | 2,223 |
2021 | 23,797 | 2,878 |
2022 | 28,195 | 3,580 |
2023 | 32,745 | 4,188 |
2024* | 32,212 | 3,496 |
*Data for 2024 is for the period 1 January – 30 November inclusive.