Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average response time to correspondence was by the Independent Case Examiner in the latest period for which data is available.
The Office of the Independent Case Examiner holds correspondence data on:
From 1 April – 30 September 2023:
ICE’s service standards for ‘a’ and ‘b’ are 10 and 15 working days, respectively.