Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department has taken to ensure that disabled people have access to a customer service email address for personal independence payment assessments.

A general email enquiry address is not currently available but work is underway to introduce a new online customer service route as soon as possible in 2019. Where claimants require contact via email as a reasonable adjustment to make a claim, Independent Assessment Services continue to make arrangements to do so.