Redhill-Tonbridge Railway Line: Closures

(asked on 24th February 2020) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what compensation is available to passengers who have season tickets on the Tonbridge-Redhill rail line after that line being shut as a result of the landslip at Godstone in December 2019.


Answered by
Chris Heaton-Harris Portrait
Chris Heaton-Harris
Secretary of State for Northern Ireland
This question was answered on 3rd March 2020

The matter of compensation for season ticket holders in the event of disruption is the responsibility of the train operating companies, in this case Govia Thameslink Railway (GTR). Under its Passenger’s Charter, GTR operates both the Delay Repay and Enhanced Compensation schemes, and I would encourage season ticket holders and other passengers affected by the disruption on this route as a result of the landslip at Godstone to make the appropriate claims under these schemes.

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