Tickets: Touting

(asked on 1st September 2023) - View Source

Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Culture, Media and Sport, what recent discussions she has had with relevant stakeholders on the reselling of tickets for (a) music and (b) other events at prices above the face value of the ticket (i) online and (ii) by other means.


Answered by
John Whittingdale Portrait
John Whittingdale
This question was answered on 8th September 2023

His Majesty’s Government is committed to supporting fair and transparent ticket pricing and tackling unacceptable behaviour in this market.

We have strengthened the law in relation to ticketing information requirements and have introduced a criminal offence of using automated software to buy more tickets online than is allowed. We also support the work of enforcement agencies in this area, such as the Competition and Markets Authority, National Trading Standards, and the advertising industry's own regulator, the Advertising Standards Authority.

We engage with a range of key organisations and individuals operating in the ticketing sector to ensure a fair and transparent system. This includes STAR (the Society of Ticket Agents and Retailers, the self-regulatory body for the entertainment ticketing industry in the UK), the CMA, Fanfair Alliance (the campaigning body against industrial scale online ticket touting), and, where appropriate, primary and secondary ticketing businesses.

Ultimately, ticket pricing strategies are a matter for event organisers and ticketing platforms, providing they comply with relevant legislation, particularly regarding transparency to customers on how tickets are priced, in order to help consumers make a fair and informed decision.

Reticulating Splines