Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many complaints about (a) staff behaviour, (b) contested sanction decisions and (c) telephone line waiting times have been made against Bolton Jobcentre Plus offices in each year since 2010.

Until July 2012, when a new process for handling and recording customer feedback was introduced, complaints were not formally categorised. It has therefore not been possible to accurately identify the requested data prior to that date. In addition, contested sanction decisions are subject to the appeals and reconsideration process and are not categorised as complaints. The information we are able to provide for Bolton Jobcentre is as follows: