Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Levelling Up, Housing and Communities, whether his Department has had recent discussions with Lenvi on response times to Help to Buy Equity Loan customer enquiries.

The department receives daily updates and regularly monitors the service recovery plan. A number of actions are being taken to improve the service, call centre opening times have been extended and Lenvi have increased staffing levels and are continuing to recruit and redeploy staff.