Question to the Ministry of Defence:

To ask the Secretary of State for Defence, what recent assessment his Department has made with the Defence Infrastructure Organisation of the adequacy of the performance of (a) Pinnacle Group, (b) Amey and (c) VIVO in meeting their contractual obligations to provide accommodation for armed forces personnel and their families to a satisfactory standard.

Since Rectification Plans were implemented in September 2022, performance has improved for both VIVO and Amey in the key areas of response maintenance timeframes and reducing the backlog of maintenance tasks. However, there is still more work to do before both are consistently at the Acceptable Level of Performance (ALP) across the board, particularly in respect of preparation of homes for Move-in performance.

Pinnacle are now consistently delivering at or above the minimum ALP in all areas where they have sole responsibility for delivery and are no longer in rectification.

The Department has set out an expectation that suppliers must demonstrate they can sustain performance at or above the ALP before the Rectification Plans will be considered to have succeeded. The Department has made it very clear that there is still more to achieve before service families are receiving the level of service that they deserve.