Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to use technology to improve its productivity.

As part of the Department’s ongoing transformation, we are increasing our use of automation, improving our underlying technology, and increasing the number of citizen self-service opportunities where it is appropriate to do so, meaning that, despite increased demand on our services, more of our time can be deployed onto the activities that support our customers at the point of demand.