Railways: Tickets

(asked on 5th July 2023) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether his Department (a) has conducted and (b) plans to conduct any equality impact assessments on train operators' proposals for railway ticket office closures.


Answered by
Richard Holden Portrait
Richard Holden
Minister without Portfolio (Cabinet Office)
This question was answered on 11th July 2023

When proposing major changes to ticket office opening hours, including closures, operators are required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers; and to include this in the notice of the proposal sent to other operators and passenger groups. We would also expect operators to consider all equality related needs and make this clear in their consultation.

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