Question to the Department for Transport:

To ask the Secretary of State for Transport, with reference to his Department's news article entitled New plans to boost protections for airline passengers of 27 June 2023, when his Department plans to introduce strengthened (a) enforcement powers for the aviation regulator and (b) dispute resolution measures for passengers on flights operating to and from the UK.

The Government published the response to the Aviation Consumer Policy Reform Consultation on 27 June 2023. The response sets out findings from the consultation and next steps on the proposals.

Responses to the proposals on compensation and refunds illustrated the complexity of the system and a range of competing factors and so the Government concluded further work is required to consider the merits and limitations of any changes in the area. The Government will consult on the compensation and payment framework for all forms of disruption. The Government will set out a timeframe for further consultation in due course.

The legislative reforms to give the Civil Aviation Authority additional powers to enforce consumer rights and mandating Alternative Dispute Resolution (ADR) for all airlines will be taken forward when parliamentary time allows. In the meantime, the Department will work with the industry and associated stakeholders to drive forward improvements for aviation consumers.

The Government wants everyone to have equal opportunity to travel by air with dignity and respect. The Minister for Aviation chaired an Aviation Accessibility Roundtable on 28 June 2023 with disabled people, organisations representing disabled people, disability experts, members of both Houses of Parliament and the Disabled Persons’ Transport Advisory Committee. The roundtable considered the key issues and concerns that these passenger groups face and explored possible solutions to amplify their voice and improve the travel experience for disabled and less mobile passengers. The Department for Transport will continue discussions with these stakeholders.

The Government launched the new training package for the Department for Transport’s REAL disability awareness training programme on 27 June 2023, to ensure those handling powered wheelchairs are aware of the impact any damage has for the user, with useful tips on handling this vital equipment.