Question to the Department for Education:

To ask the Secretary of State for Education, what assessment she has made of the effectiveness of measures available to school governing bodies to investigate complaints.

In academy trusts, trust boards must ensure there is a procedure to deal with complaints from parents and carers and other individuals to meet their legal duties. In maintained schools, governing bodies must establish procedures to deal with all complaints about the school and any community facilities or services it provides, unless alternate statutory procedures apply as outlined in Section 29(1) of the Education Act 2002.