Question to the Department for Transport:

To ask the Secretary of State for Transport, whether he plans to reduce the total number of rail ticket offices.

Together with the industry we want to modernise the passenger experience by moving staff out from ticket offices to more visible and accessible roles around the station. Staff will be better placed to assist passengers who need additional support and to provide face-to-face help in customer focused roles.

To propose any changes to the opening hours, or the closure of ticket offices, train operating companies must follow the process set out in the Ticketing and Settlement Agreement.