Question to the Department for Transport:

To ask the Secretary of State for Transport, if she will bring forward legislative proposals to criminalise the practice of bots reselling driving tests at inflated prices.

To ensure fairness for everyone wanting to book a practical driving test, the Driver and Vehicle Standards Agency (DVSA) continues to work hard to combat the unscrupulous practice of reselling tests, often at significant profit. The agency encourages all customers to book a test through the official channel on GOV.UK where customers can book, change and cancel tests. The agency does not license any service to resell test slots.

DVSA operates an online booking service (OBS) for approved driving instructors (ADI) and trainers so that they can book and manage driving and riding tests for their pupils. DVSA has made changes to the OBS by stopping automatic online registrations to use the service, ensuring each company that registers employs an ADI and removing access for any companies not linked to driving instructors.

In January 2023, the DVSA changed the terms and conditions for using the booking service to help prevent anyone from selling tests at profit. Since then, the DVSA has issued 341 warnings, 785 suspensions, and closed 757 business accounts for misuse of its booking service.

DVSA is deploying enhanced bot protection to stop automated systems from buying up test slots unfairly.

DVSA’s work in this area is ongoing and will continue to take steps to address these practices.