Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will publish details on the sixty-five scaled and transitioned automations created by the Intelligence Automation Garage.

Since its inception in 2018, the Intelligent Automation Garage (IAG) has delivered 65 automations. This has enabled DWP to save money and operational hours as well as increasing accuracy through transforming DWP services, making processes easier for users to deliver better outcomes for our citizens. It has a culture of pioneering new and innovative technologies to reduce the reputational risk and citizen impact across our systems.

The IAG works predominantly in large scale processing supporting customer facing colleagues in quickly reducing backlogs with improved accuracy and compliance. It does this across a range of benefit lines including: Employment and Support Allowance, Jobseekers Allowance, Social fund, Carers Allowance and Pension credit.

Automations to date include: Bundle Builder, Letters of Entitlement, Think Secure Chatbot, Budgeting Loans, Employment and Support Allowance Fit Notes, Faster Payments and Department for Communities in Northern Ireland mail scanning. Other supported functionalities include: sending SMS text messages to citizens, generating letters to notify citizens about a change in benefit status and processing benefit payments.