Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment he has made of the adequacy of HM Revenue and Customs' (a) customer service standard and (b) response times.

HMRC agrees its budget and targets with HMT on an annual basis. HMT Ministers meet regularly with senior officials from HMRC to monitor progress.

HMRC is working hard to bring all their customer service levels to where they want them to be, by implementing changes that will reduce demand on their phone and post services and enable them to improve the experience for those customers who still need to use them.

HMRC performance is published on a monthly and quarterly basis at:

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates