Question to the HM Treasury:

To ask the Chancellor of the Exchequer, pursuant to the Answer of 16 May 2023 to Question 184648 on National Insurance, whether his Department has made an assessment of the potential impact of the change to the national insurance credit system from a manual to automated system on the accuracy of national insurance figures distributed to recipients.

National Insurance credits are awarded for various reasons. Those awarded because of entitlement to benefits administered by DWP are awarded using automated interfaces between DWP and HMRC systems. The award of credits on HMRC systems is governed by the data provided by DWP.

Taxpayers can view their National Insurance record on their Personal Tax Account. If they think credits are wrong or missing, they are advised to contact either DWP or HMRC, depending on the type of credit they want to query.