Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what action he plans to take in cases where British Gas fail to refund former Ebico customers their credit and associated court costs.

The Government cannot intervene in commercial matters between energy suppliers, including the terms of the trade sale of Robin Hood Energy’s customer base, which included the white label provider, Ebico’s customers to British Gas. Issues relating to the recovery of court awarded costs is a matter for the courts.

Under rules set by Ofgem, former Ebico customers who switched to British Gas and then closed their accounts and switched away should receive a refund of outstanding credit balances within 10 days of the supplier issuing a final bill.