Revenue and Customs: Standards

(asked on 12th May 2023) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what HMRC's target response times are for (a) public enquiries and (b) Member of Parliament enquiries; and if he will provide details of performance against those targets for each of the last six months.


Answered by
Victoria Atkins Portrait
Victoria Atkins
Shadow Secretary of State for Environment, Food and Rural Affairs
This question was answered on 18th May 2023

HMRC publishes monthly and quarterly performance data on the GOV.UK website links below:

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates

HMRC aims to reply to 80 per cent of Ministerial correspondence within fifteen working days.

The Cabinet Office asks all Government departments to reply to 80 per cent of Ministerial correspondence within 20-working days and publishes data on responses to correspondence from MPs and peers on an annual basis this can be found on the GOV.UK website here:

https://www.gov.uk/government/collections/data-on-responses-to-correspondence-from-mps-and-peers

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