Question to the Ministry of Defence:

To ask the Secretary of State for Defence, what the process is for determining which contracter carries out (a) renovation and (b) replacement works on military accomodation; and what the criteria is for those contractors to meet.

The Future Defence Infrastructure Services (FDIS) accommodation contracts for Service Family Accommodation (SFA) began on 1 April 2022.

There are four Regional Accommodation Maintenance Services (RAMS) contracts that maintain SFA and the community spaces around them. These were awarded to Amey for the North and Central Regions and VIVO for the South East and South West Regions.

The criteria for contractors is measured by the extent to which they meet the minimum acceptable level of performance or the higher target level of performance against their Key Performance Indicators (KPIs). The RAMS contracts each have 38 KPIs against which they are formally managed. Failure to deliver the required level of performance may lead to a formal rectification notice.

To date, our suppliers have not performed to expectations and the Defence Infrastructure Organisation (DIO) is holding them robustly to account to improve performance.

FDIS accommodation suppliers were directed by the DIO to implement rectification plans to achieve rapid improvements in contract performance.

DIO is working to address the issues with suppliers and has proactively managed performance issues through frequent senior level engagement. While this has led to some improvements, we recognise that considerably more needed to be done to ensure service meets the level promised.