Question to the Ministry of Defence:

To ask the Secretary of State for Defence, what the process is for addressing complaints made by armed forces personnel about the condition of their accommodation.

There is clear guidance available for Service Families on Gov.uk, detailing the process they should follow should they wish to make a complaint about their Service Family Accommodation.

Complaints are handled in three stages, with the aim of making sure that they are fully investigated and promptly put right. If a family is dissatisfied by the response at any stage, they will be given the opportunity to go to the next stage.

Stage one complaints are made to MOD's National Accommodation Management Services contractor, Pinnacle, who will investigate and respond. If the family are not satisfied with the outcome, a Stage two complaint can be made to the Defence Infrastructure Organisation, who will investigate and respond. Complaints can be escalated to Stage three only where it is believed that accommodation policy has been misinterpreted or misapplied at Stages one or two of the complaints process, where they will be investigated by the Accommodation Complaints Review Panel. If still not satisfied, Service personnel can raise a Service complaint.